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Telus TV - Is it worth making the switch?

TelusTV Aftermath:

So now I've got my 15 MB profile and my internet speed should be running twice as fast. I had been on the 1.5 MB Telus internet speed for years, and was really happy to be getting double the speed to 3 MB Telus internet speed.

The next night, I went to my computer and started to download. I was really excited to see my increased speed, but wait. Why was my Telus internet speed the same as always? This wasn't double the speed. Yes, disappointment again. So, the next day another call into Telus to find out what is going on. The TelusTV rep made me run some tests to confirm what I was seeing. A bit more hassle and time wasted honestly. I guess somebody at Telus forgot to flick a switch to increase my Telus internet speed.

This is a VERY serious issue to me. It turns out, that in fact Telus didn't set my Telus internet speed to 3.0 MB, and it was still at 1.5 MB. The issue for me is, I know computers and I can see that I wasn't getting what I was paying for. How about the less educated folks getting TelusTV and Telus bundles with internet? How would they really know if they are getting what they are paying for? Chances are, they don't. They trust that they are getting what they paid for. Sad really. Increasing my Telus internet speed was done from Telus offices, so it wasn't a big hassle. It did get increased, but ONLY after I noticed it myself and after I spend more time talking to Telus on the phone.

Here is what you need to do. Go to the Shaw Speed Test now. Check and write down your download and upload speed numbers. Keep those handy. If you are signing onto a TelusTV bundle, and are increasing your internet speed from 1.5 MB to 3 MB, then you need to go back to the Shaw Speed Test and confirm that the download speed is 3 MB. I saying that you shouldn't trust Telus that they are giving you what you paid for.

So, now everything is great right? No more calls into Telus I thought. Wrong! As you know I added the basic TelusTV HD channel pack. So when I tried to watch those HD channels, they were all black. Hmm. I was confused about this. Was this happening because I was trying to watch HDTV channels on my standard def television? Yes, another call into Telus to find out what the heck is going on. Turns out, Telus didn't flick a switch to give me those HD channels. No problem they said, but reboot the HD PVR. Oddly enough this didn't even work! I had to call them back a second time because the previous tech didn't setup the HD channels properly. In the end, after about an hour, my HD channels were working.

I was asking myself, what else could have possibly gone wrong with my TelusTV experience? As you can see, I had issues regarding almost every aspect of TelusTV and my bundled services. That was then, spring 2009, and now at the end of summer 2009, Telus may have educated their staff and worked out some of the issues that I dealt with. They are advertising TelusTV in a big way, so I think they must be very confident in their TelusTV service now.

In todays world, it's all about saving money. If you have multiple providers for TV, internet and phone, you need to shop for Telus TV bundles. Don't fear a three year contract. Sign up long enough so that you can get their free item. In my instance, I am getting a free wireless modem for signing up for 3 years. The main point is, when you are talking to Telus, you will quickly realize that they are serious about wanting you as a customer. This is a nice change honestly. I heard this from every person from TelusTV and Telus that I dealt with on the phone.

The next page is what you really want to know before signing up for TelusTV. The next page is a summary of the good, the bad and the ugly of Telus TV. I will tell you what to expect from TelusTV. It's different than cable and I have a few tricks and tips that will help you with the remote control. Trust me, you want to read these. There is a really frustrating button on the TelusTV remote that you will press, and spend a lot of time trying to fix. I will also tell you how amazing the caller ID feature is and how it relates to your TelusTV. I'm loving it!

Continue Reading My Telus TV Review - Page 8 - The good the bad and the ugly